These Terms & Conditions (“Terms”) outline the legal agreement between you and Florist Barking when you purchase flowers and related products for online delivery throughout Barking and its surrounding areas. By using our website to place an order, you agree to fully comply with these Terms. If you do not accept any part of these Terms, you should not place an order for flower delivery through our website.
By ordering from Florist Barking, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. Orders can only be accepted for delivery within Barking and the surrounding districts as specified on our website at the time of purchase.
Our simplified online order process ensures you receive fresh flowers swiftly and efficiently in Barking. To place an order:
Your order is an offer to purchase our goods. Acceptance of this offer only occurs when we send you a confirmation email or communication that your flowers will be delivered. Florist Barking reserves the right to refuse any order at its discretion prior to acceptance.
All products are subject to availability. In the unlikely event that a particular flower or product is unavailable, Florist Barking reserves the right to substitute it with a product of equal or greater value and similarity, maintaining the overall appearance and value of your original order. We will make all reasonable efforts to inform you of such substitutions prior to dispatch, ensuring you are satisfied with any changes.
All prices shown on our website are in Pound Sterling (GBP) and include applicable VAT unless stated otherwise. Delivery charges (if any) are calculated during the order process and clearly visible before completing your order. Prices and delivery charges are subject to change at our discretion, but changes will not affect any order we have already confirmed.
Florist Barking accepts payment by major credit cards, debit cards, and any other method indicated on our payments page. Full payment must be received before your order is processed and delivered. If payment cannot be authorised, we will contact you to rearrange payment or cancel the order if necessary.
We offer flower delivery services across Barking and specified surrounding locations. Delivery dates and times are selected at checkout but may be subject to local conditions or events outside our control. While we strive to meet all chosen delivery windows, we cannot guarantee exact delivery times.
Deliveries are made to the address provided at the time of order. You are responsible for providing an accurate and complete delivery address; Florist Barking has no liability for failed deliveries due to incorrect or incomplete address details.
If the recipient is unavailable at the time of delivery, we will take reasonable steps to leave your order safely or with a neighbour, or to arrange a suitable alternative. We will leave a contact note to notify the recipient where possible. Responsibility for the product transfers to you once delivery has been completed at the specified address.
We understand that sometimes you may need to change or cancel your order. Please contact us as soon as possible after placing your order if you wish to make changes or request a cancellation.
If your order has not yet been dispatched or prepared, we will make every effort to accommodate your request. However, due to the perishable nature of flowers and our expedited preparation process, we cannot guarantee all change or cancellation requests can be fulfilled once an order is in process or dispatched for delivery.
For cancellation requests received prior to dispatch, a full refund will be offered. Orders cancelled after dispatch or preparation may not be refundable, depending on the status and nature of the product ordered.
If you are not satisfied with your order, please contact Florist Barking as soon as possible after delivery with your order reference number and a description of the problem. Should flowers arrive in a condition that is not fresh or as described, we will work swiftly to resolve the issue, which may include offering a replacement or a full/partial refund depending on circumstances. Please note that, due to the perishable nature of flowers, complaints must be made within 24 hours of delivery.
We may require photographic evidence of the issue to authorise a replacement or refund. In certain circumstances, we may request the return of the original item.
Refunds will be processed using the same method as the original payment, within 7 to 10 working days from agreement of the refund. Please allow further time for your bank to complete the transaction.
Florist Barking makes every effort to provide fresh, high-quality flowers for each delivery. Product images on our website are for illustrative purposes only. While we endeavour to ensure accuracy, colours and appearance may vary depending on the season and natural variations in flowers.
Care instructions are provided with each delivery. It is the customer or recipient’s responsibility to follow these guidelines; we cannot accept liability for issues resulting from poor care after delivery.
Where the option is provided, you may submit a personal message for inclusion with your flower delivery order. Florist Barking reserves the right to refuse to send messages that contain offensive, threatening, or inappropriate language.
To the fullest extent permitted by law, Florist Barking shall not be liable for any indirect, special, incidental, or consequential damages arising out of use or inability to use our website or products, including, but not limited to, delay in delivery due to unforeseen circumstances outside our reasonable control.
Our liability in connection with any order is strictly limited to the purchase price of that order. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
We are not liable for failure to meet any of our obligations where such failure is due to events beyond our control, including fire, flood, storm, strikes, acts of terrorism or warfare, or any other unforeseen circumstances that prevent us from delivering your order as intended.
All content included on our website, such as images, text, logos, and product descriptions, are the property of Florist Barking or our content suppliers and are protected by UK intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
Your privacy is important to us. Personal information collected from you will be processed in accordance with our Privacy Policy, complying with all applicable data protection laws. Data will only be used to process your order, communicate with you, and improve our flower delivery service across Barking and surrounding areas.
Florist Barking reserves the right to amend these Terms at any time. Any changes will be posted on our website, and orders placed after such amendments will be subject to the updated Terms. We encourage you to review the Terms regularly to stay informed of any changes that may affect you as a customer.
These Terms & Conditions and any disputes arising out of your use of our website or purchase of products are governed exclusively by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers ordering flower delivery across Barking and surrounding areas as stated. By placing an order with us, you confirm your acceptance and agree to be bound by these Terms.
If you have any questions about these Terms or require clarification, please use the contact form available on our website.
Thank you for choosing Florist Barking for your online flower delivery needs in Barking and neighbouring districts.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 37 Station Parade, Barking, IG11 8EB.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barking, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barking.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
